Adtranz - later DaimlerChrysler Rail division - 27 assignments including reviews, gap analysis, national/global requirements and vendor selections for ID card, time & attendance, access control, CAD and HR.
Barkland - feasibility, business justification and requirements definition across 700 sites.
Biwater - project scoping, requirements capture and systems strategy for replacement global system.
Bombardier - evaluation of global resource management for skills, allocation and costs (6,000 engineers in 24 countries).
Broadways Stampings - systems strategy, requirements and specification for major package extension.
Business Link - requirements and selection for client management system to meet regulations and tight deadline - created service level agreement (SLA), and conducted annual review.
Castrol - MRP system selection, then system expert on implementing planning module.
Connexions (Careers Service) - requirements definition for IT-enabled action planning.
Department for Work and Pensions (DWP) - UK Government Department life-cycle - extension of in-house change process/method for COTS (commercial off-the-shelf) package evaluation and procurement.
Devil's Guide - rapid project scoping, requirements-by-provocation, system selection and negotiation with ASP - winner proved better and 90% cheaper than runner-up.
Halo Retail - new CRM package supported doubled turnover with same staff.
Lancashire Fire & Rescue Service - formal scoping, requirements and selection of wide area learning management system (LMS) - simultaneous development of IT service management processes, including selecting best-practice method (ITIL).
Learning and Skills Council (LSC) - definition of business processes and requirements for major Youth Credits training monitoring system.
LEGO - IT management processes, including project approval mechanism.
M6 Papers - accounts, MRP and supply chain system selection.
Pearson - organisational and motivational dimensions of IT service management improvement.
RNIB / Galloway's Society For The Blind - replaced proprietary systems with cost-effective commercial packages - managed Millennium replacement programme with less than two hours' downtime.
Royal & SunAlliance - designed and delivered E-Management programme with Lancaster University's Management School.
Travelodge - technology, content and training for process and system to open new lodges.
Turtle Wax - 19 assignments including IT strategy for expansion into direct distribution and European acquisitions, with ERP, telephony and WAN selections to aggressive timescales.